Pantoffel Privacy Policy
Last updated: April 2026
Who we are
Pantoffel is a UK-based online retailer selling premium handcrafted slippers. Our website is pantoffel.co.uk. When we say “we”, “us”, or “our” in this policy, we mean Pantoffel.
What information we collect
When you place an order or create an account, we collect your name, email address, delivery address, billing address, and phone number. We also collect payment information, which is processed securely by WooCommerce Payments (powered by Stripe). We never see or store your full card details.
When you browse our website, we collect basic analytics data through Google Analytics, including pages visited, time on site, and general location. This data is anonymised and used to improve your experience.
Why we collect it
We use your information to fulfil and deliver your orders, communicate with you about your purchase, improve our website and customer experience, and comply with legal obligations. We do not sell, rent, or share your personal data with third parties for marketing purposes.
Cookies
We use Google Analytics cookies to understand how visitors use our website. These cookies collect anonymous data and do not identify you personally. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. We do not use marketing or advertising cookies.
How we protect your data
We take reasonable measures to protect your personal information. Payment processing is handled by WooCommerce Payments, which is PCI-DSS compliant. Your data is transmitted securely using SSL encryption.
Shipping and data transfers
We fulfil orders from both South Africa and the UK. Where your data is shared with our South African fulfilment partners, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
How long we keep your data
We retain your order information for as long as necessary to fulfil our contractual and legal obligations, including tax and accounting requirements. You can request deletion of your account and personal data at any time, subject to our legal obligations.
Your rights
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict processing of your data, and request a copy of your data in a portable format. To exercise any of these rights, contact us at info@pantoffel.co.uk
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact us
If you have questions about this privacy policy or how we handle your data, please contact us at info@pantoffel.co.uk